EAG - Information on the return of electronic devices

The Electrical and Electronic Equipment Act - ElektroG regulates the placing on the market, the return and the environmentally friendly disposal of electrical and electronic equipment. Old electrical devices that are no longer used may no longer be thrown in the residual waste.

Elektro- und Elektronikgeräte | BMUV

Taking back electrical and electronic equipment

Rigol Technologies EU GmbH offers private end users/private households the following return options:

1. 1:1 return of an old electrical device with an edge length > 25 cm when purchasing a new device of the same type
2. 0:1 return of old electronic devices with an edge length of < 25 cm in normal household quantities.

Processing of the return:

EU Customers

1. Return Period: As an EU customer, you have the right to return products within 14 days of receiving them.

2. Return Process:

• -You can request a return label by contacting us at info@rigolshop.eu or by telephone at +49 (0)8105-27292-0.
• -To process your return, we may require some basic information about your order.
• -Once our service team confirms that your return request meets our policy, we will send you a return label by email.

3. Packaging Requirements:

• -Use a sturdy box to ensure the items are well-protected during transport.
• -Use crumpled paper or similar material to prevent movement of the items inside the package.
• -Seal the package securely with adhesive tape.

4. Return Shipping:

• -With the return label we provide, you can drop off your package free of charge at any of the 29,000 Deutsche Post DHL acceptance points or 120,000 mailboxes.

5. Refunds: Once we receive and inspect the returned items, we will process your refund within 14 days.

Alternatively, you may personally return your items to the following address:

Rigol Technologies EU GmbH, Carl-Benz-Str. 11, 82205 Gilching, Germany.

Non-EU Customers

1. Return Period: As a customer outside the EU, you may return products within 14 days of receiving them.

2. Return Process:

• -You must arrange the return shipment at your own expense and send the items to the following address: Rigol Technologies EU GmbH, Carl-Benz-Str.11, 82205 Gilching.

3. Packaging Requirements:

• -Ensure the items are securely packaged to avoid damage during shipping.
• -Follow similar packaging instructions as outlined above for EU customers.

4. Refunds: Once we receive and inspect the returned items, we will process your refund within 14 days.

Personal data:

Please delete your personal data on the old devices before sending back to us.

Meaning of the crossed-out wheeled bin: An electrical product marked with the crossed-out wheeled bin may not be disposed of with household waste; a bar below the tonne or a date indicate whether or when the product was placed on the market after August 13, 2005.

Go to return label request: please send Email to info@rigolshop.eu