Terms & Conditions

These terms and conditions set out the basis on which you can visit our website (https://rigolshop.eu/), order and buy goods through our online delivery service.

Please read through these terms and conditions carefully before using this website. We reserve the right to vary these terms and conditions from time to time. In respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing the order. Please also read our Privacy Policy regarding your personal information.

If you have any questions or comments about this website or want to ask us anything about our terms and conditions, please email us at info@rigolshop.eu

Payment

We accept the following methods of payment:

Bank Transfer (pre-payment / Vorkasse)
PAYPAL
Klana Sofort
Giropay
CREDIT CARDS:
- Mastercard
- VISA
- American Express

Your account will be debited once your order has been processed and accepted. All transactions are in EURO and include VAT where applicable.

From 14 September 2019, retailers and card issuers may need to comply with new security requirements. The security requirements are imposed on banks and payment processors by the Payment Services Directive 2 (PSD2), taking effect in the European Economic Area (EEA).

Your bank may now require strong customer authentication (SCA) when using a credit or debit card online. SCA can be a passcode sent via text or email, a security question or redirection to your bank's website.

PSD2 has been introduced to provide better protection for your online payments. Your card-issuing bank sends the SCA, not RIGOL EU. For any issues with the process, you should contact your card-issuing bank (their phone number should be on the back of your card). If you’re having difficulties making purchases on RIGOL EU Onlineshop, please contact us via Email: info@rigolshop.eu

Returns

We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.

Please note that refunds can only be made to the payment method that was originally used to purchase the goods.

To request a return, you can contact info@rigolshop.eu for your Return Request and your Return Shipping Label.

Please return the items in their original undamaged boxes/packaging. It would be helpful if they are accompanied by a return note, but this is not obligatory.

Under distance selling regulations, you have the right to cancel your order within 30 days from the receipt of goods.

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax, or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Rigol Technologies EU GmbH

Carl-Benz-Strasse 11

82205 Gilching

Germany

E-Mail: info@rigolshop.eu

Effects of cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back which are complete with product packaging, accessories, giveaways and instructions, and without any artificial damage or impact on secondary sales. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you experience any difficulties with returning goods please contact us.

Acknowledgment & Acceptance Of Order

We will notify you by e-mail to confirm receipt of your order, however, our acceptance of your order will take place upon your click on the button "CONFIRM ORDER".

Privacy & Security

We are committed to protecting your privacy and the security of information given to us for the purposes of processing your order. For full details please refer to our Privacy policy.

Cross-through pricing

All items displaying cross-through pricing have been offered for sale in our stores or online at the original price shown. The original price is the highest price at which the item has been offered for sale.

Ownership of Rights

All rights, including copyright, in this website, are owned by or licensed to RIGOL Technologies EU GmbH. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Online Dispute Resolution

The European Commission established a European Online Dispute Resolution platform (ODR platform). The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It is accessible under: https://ec.europa.eu/odr

Law, Jurisdiction & Language

This website, any content contained herein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with German Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Germany. All contracts are concluded in German or English language.

Warranty

RIGOL hereby warrants its products’ mainframe and accessories in materials and technologies within the warranty period. During the period concerned, RIGOL guarantees the free replacement or repair of products that are approved as defective.

The mainframes of RIGOL’s products have a three-year warranty and the accessories such as probe and test pen (with the exception of power cord, USB, and BNC cable) have a one-year warranty. In the above-mentioned periods, any hardware or software error caused by quality flaws will be examined and repaired by the RIGOL Maintenance Center or its authorized maintenance branch free of charge if the customer provides the warranty card and maintenance record card. RIGOL provides paid maintenance for products outside of the warranty period.

The warranty period starts from the date of the valid certificate of purchase (receipt or invoice). If the invoice cannot be offered, the starting date will adopt the manufacturer’s delivery date.

The warranty is void if:

1. Accidental damage occurs during transportation (please confer with the insurance agency or transportation company on the compensation).

2. Malfunction or damage is caused by misuse according to warnings in the product documentation or using or storing in an environment outside of the specification’s limits.

3. Surface damage by manmade factors, like burn, distortion by force, etc.

4. Repaired by anyone who is not from RIGOL Maintenance Center or an authorized maintenance branch.

5. Accident damage caused by using a power cord or a power adapter not approved by RIGOL.

6. Unofficial Licenses are Installed.

7. Malfunction or damage caused by natural calamities, like earthquakes, lightning strikes, etc.

RIGOL will do the maintenance after verifying with customers that the product is out of warranty, and return the repaired products after receiving payment for the repair cost.

RIGOL assumes partial maintenance responsibility which is reasonable and operable and refuses to accept any other responsibility for the damage caused by the customers’ wrong operation.

Products with fault not covered by warranty should be transported to RIGOL Maintenance Center to have a repair, and the consignor will pay the transportation cost.

The customer should return the goods in their original packaging to RIGOL. Liability and warranty service will not be accepted for damage caused by improper packaging. For customers getting a replacement product, all accessories must be included to get full credit toward the replacement product.

RIGOL shall have the option to require that any defective Products be returned to RIGOL or be destroyed at RIGOL’s expense.

The RIGOL warranty does not apply to expired calibration or defects resulting from unauthorized modification or misuse of the Product or any part. This warranty does not apply to fuses, batteries, or damage to the instrument caused by battery leakage.

This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular use. RIGOL shall not be liable for any indirect, special, or consequential damages.